Professional Experience

Principal at Tack Iron, LLC (Apr 2022 - Present)

With over 25 years of experience in the CX and Automotive industries with roles spanning operations and technology, I bring a wealth of knowledge to every client engagement. Throughout my career leading teams of thousands across multiple continents, I've developed a unique perspective on what makes projects succeed or fail.

At Tack Iron, I leverage this extensive experience to provide personalized guidance to executives and their critical initiatives. I don't rely on junior consultants or large teams—clients work directly with me, benefiting from my decades of hands-on leadership experience in digital transformation, operational excellence, and strategic execution.

My approach is straightforward: I apply the lessons learned from being in their shoes to help clients navigate complex challenges. Whether it's transforming a business unit, implementing new technology, or developing strategic initiatives, I bring battle-tested expertise that can only come from years of leading similar efforts at scale.